Course Details - Hotel Operations & Management (900 Hours)
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- Introduction to ‘Front Office’ function
- Plan & Prepare for Front Office Operations
- Undertake & Perform Front Office Activities
- Attend to Guest Queries
- Communicate with Customers & Colleagues
- Follow Gender & Age Sensitive Service Practices
- Maintain Health Hygiene & Safety at Workplace
Front Office
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- Assist Guest in Check-in Process
- Perform Cashiering Activities
- Handle Guest Complaints & Guide Front Office Staff
- Maintain Customer Satisfaction
Reservation
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- Prepare Housekeeping Activities in the Assigned Area
- Oversee Housekeeping Services and Maintain Material Inventory
- Assist in Supervision of Housekeeping Activities
- Communicate with Customer and Colleagues
Housekeeping
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- Prepare for Laundry Operations
- Perform Stain Removal and Washing Activities
- Perform Dry-cleaning, Ironing and Other Laundry Services
- Perform Delivery Activities of the Laundered Items
- Basic Health and Safety Standards Related to Laundry
Laundry Operations
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- Introduction to Concierge and Front Office Management
- Monitor Concierge Budget
- Perform Team Management for Concierge Department
- Manage the Vendors
- Manage Guest Service Activities
Concierge
Course Details - F&B Operations & Management (900 Hours)
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- Introduction to the Food & Beverage Industry and Bartender
- Perform Bartending Operations
- Carry Out the Activities to Take Orders
- Prepare the Beverages and Serve the Guests'
- Handle Guests’ Queries and Prepare the Bills
- Promote Effective Communication and Service Standards
- Perform the Activities to Close the Day's Operations
- Organizational Confidentiality and Guest’s Privacy
- Monitor Health and Safety Standards
Bar Services
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- Introduction to Hotel Management and Banquet Management
- Develop and Implement Business Strategies and Manage the Staff
- Prepare Budget and Control Costs
- Prepare for the Event
- Manage the Event
Event & Management Services
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- Introduction to the Food & Beverage Industry and Bartender
- Prepare for Food and Beverage Services
- Provide Food and Beverage Services
- Perform Post Dining Operations
- Basic Health and Safety Standards
Restaurant Services
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- Organize Sales Counter for Daily Activities
- Provide Assistance with Guests’ Order
- Manage Resources and Logistics for Catering Services
- Ensure Food Quality and Catering Business Administration
Caféteria Services
Course Details - Food Production (900 Hours)
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- Introduction to Hotel Industry and Pastry/Bakery Commis
- Introduction to Pastry/Bakery Products
- Provide Assistance in Pastry/Bakery Product Preparation, Presen-tation, and Serving the Products to the Guests'
- Perform Administrative Tasks
- Maintain Effective Communication and Service Standards
- Organizational Confidentiality and Guests' Privacy
- Basic Health and Safety Standard
Baking & Pastry
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- Introduction to Hotel Industry and Commis
- Introduction to Kitchen Equipment and Appliances
- Assist in Maintaining Inventory
- Perform Food Preparation Activities - Western,Asian & Indian
- Prepare the Food Items in Tandoor
- Perform Cleaning and Maintaining Activities in the Kitchen
- Assist in Menu and Budget Preparations
- Restaurant Practices / Restaurant Opening
Culinary Western, Asian & Indian
Course Details - Fitness & Wellness (900 Hours)
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- Introduction to the program and the role of a SPA Therapist
- Prepare and maintain work area
- Conduct the SPA treatment
- Maintain health and safety at the workplace
- Running an effective SPA operations
- SPA Practise
- Create a positive impression at the workplace
SPA & Therapies
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- Introduction to the program and the role of Strengthening and Conditioning coach
- Introduction to Strengthening and Conditioning training
- Create a periodized Strengthening and Conditioning training plan
- Conduct Strengthening and Conditioning training
- Assess athlete performance and generate reports
- Identify potential risks and respond to medical emergencies
- Maintain hygiene and sanitation
- Create an environmentally sustainable workplace
Strengthening & Conditioning
Course Details - Food Technology (900 Hours)
7-
- Food Preservation and New Product development
- Food Safety & Packaging & Product Shelf Life
- Food processing, preservation, manufacturing, labelling & packaging, distribution
- Lates food laws & regulations
- Food hygiene and Food safety practices - Codex, HACCP, FSSAI, ISO 22000
- Food Nutrition & Dietetics
- Diet Planning and the ways to stay healthy
Processes, Laws, Packaging etc.
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- Food Science, Principles Of Food Chemistry and Additives
- Commercial practices of quality control
- Food Quality, Sensory Science, Quality Compliance, R&D
- Good Lab Practices and Culinary Science
- Baking and Confectionary Science
- Food Microbiology, GM Foods Dairy Processing & Technology
Principles of Sensory Science & Preservation