Centre of Excellence
Tourism & Hospitality

Himachal Pradesh
Kaushal Vikas Nigam

(An H.P. Government Undertaking)

Himachal Government introduces an Industry-led Certification Course for the Hospitality Industry, reinforcing the State Government's commitment to creating jobs and helping close the gap between the capability quotient of prospective candidates and the expectations of the industry.

About Himachal Pradesh

Himachal Pradesh is one of the most popular and the easily accessible hill state of India. People from all parts of the country as well as from different parts of the world visit this beautiful state to enjoy its natural beauty.

Tourism in Himachal Pradesh was restricted only to a limited movement of pilgrims to a few spiritual destinations in and around the hills. Only when the British established their chain of hill stations did tourism receive recognition in the state which further received a short in the arm when British declared Shimla, 'The Summer Capital of India’ in 1864.

Post - Independence, more investment in the infrastructure sector led to opening of tourism in the state. However, the biggest boost to tourism occurred in the mid-80s and the 90s. Today Himachal Pradesh has a wide network of accommodation that comprises of hotels, restaurants and cafeterias serving varied cuisine, including Himachali delicacies. All these properties are based at exotic locations in the lap of nature.

About Himachal Pradesh Kaushal Vikas Nigam (HPKVN)

Established by the Government of Himachal Pradesh in 2015 as State Skill Mission, HPKVN is an umbrella body for implementation and coordination of skill activities across the state.

HPKVN plans and facilitates vocational training programmes for the youth of Himachal Pradesh with the objective to enhance employability and provide them better placements. The trainings are also aimed at promoting entrepreneurship and establishment of small-scale business start-ups.

About MindLeaders Learning India

MindLeaders Learning India is a joint venture between Sanjeev Duggal with his core founding team and Lemon Tree Hotels. MindLeaders aims to impact productivity and enable capacity building, through powerful learning experiences and solutions. The team is credited with designing customized training and skilling solutions, which has helped create employment for over a million people in the country. Few Facts about MindLeaders India :

  • An NSDC Partner
  • 300+ years of collective experience in enabling Kaizen in service industry.
  • 500+ Strong Trainer pool & subject matter specialists across India
  • Offices in 34 cities with delivery capability across India
  • Sector agnostic business impact solutions. Proven experience in leadership development, capacity building & social initiatives
  • Recent Awards: Won the "Promising Company Award”, by Indian Achievers Forum (IAF)

About Patanjali Govind Keswani

Chairman & Managing Director, Lemon Tree Hotels

An IIT Delhi and IIM Kolkata graduate, and a distinguished alumnus, Patu is the promoter of Lemon Tree Hotels Company. Patu joined the Tata Administrative Services (TAS) in 1983 and worked with the TATA Group for over 15 years, where his last role was Senior Vice President & Chief Operating Officer of the TATA Group of Hotels. Subsequently,Patu also worked with A.T. Kearney Inc., as a Director in their New Delhi office.

Awarded for providing opportunities to the specially-abled, Patu has ensured that 13% of Lemon Tree employees are from socially and economically disadvantaged segment of India’s population. He is the Chairman of the Sector Skill Council for Persons with Disability and a member of the Sector Skill Council for the Hospitality, Travel and Tourism industry. Patu was also inducted into the ‘Hotelier India’ Hall of Fame and was a member of Board of Governors of IIT Delhi.

About Sanjeev Duggal

Chairman & Managing Director, MindLeaders Learning India

Sanjeev Duggal is a highly acclaimed, first-generation Training and Development entrepreneur. Credited with establishing three successful large-scale organizations, Sanjeev has created abundant value in this space. He founded Centum Learning in 2006 and under his leadership, the organization has received more than 36 awards, including“The Highest Performing Partner” Award from National Skills Development Corporation. Centum Learning enjoys the unique distinction of having skilled more than 1.2 million youth across 20 countries.

Sanjeev also founded and led NIS Sparta, India’s premier training and consulting organization, which was later acquired by the Reliance Group. Throughout an exciting career, spanning three decades, Sanjeev has personally trained more than 10,000 professionals and has curated and implemented training programs for more than 400organizations.

He has had the unique privilege of having trained Shri Narinder Modi, current Prime Minister of India, as a participant trainee for a leadership program, a part of the Chintan Shivir under the aegis of the Gujarat Government.

About Lemon Tree Hotels Limited

Lemon Tree Hotels Limited is India’s largest hotel chain in the mid-priced hotel sector, and the third largest overall, (as of June 30, 2017, Source Horwath Report). Lemon Tree operates in the upscale segment and in the mid-priced sector, consisting of the upper-midscale, midscale and economy segments, delivering differentiated yet superior service offerings, with a value-for-money proposition.

LTH opened its first hotel with 49 rooms in May 2004 and currently operates ~ 8,500 rooms in 87 hotels (including Keys hotels) across 57 cities under its various brand names with more than 8000 employees. As the current pipeline becomes operational, LTH will be operating 108 Hotels with ~10,700 rooms, across 68 cities in India and abroad.

OUR BRANDS

About Centre Of Excellence

Himachal Pradesh Kaushal Vikas Nigam in association with Lemon Tree Hotels and MindLeaders Learning India are operationalising a State of the Art "Centre of Excellence" funded by Asian Development Bank planned at Waknaghat (District Solan).

The “COE” is directed at reinforcing the Government of Himachal Pradesh’s vision to further reform and modernize the hospitality and skill space by bringing in the best in the industry both with respect to Hospitality as well Training. This project aims specifically to fast track the acceptability and growth of the professionals.

Vision

To Hold a Unique Position as The Premier Institution for Grooming & Aspiring Future Business Leaders in the Tourism & Hospitality Industry.

Mission

Develop and Disseminate Knowledge about Tourism & Hospitality Management through Teaching, Practice and Industry Connection.

Our Advisory Board

Rajesh Kumar

A career spanning over 22 years, Rajesh has been associated with hospitality brands like Oberoi McAlpine India, Shimla, Oberoi Hotels & Resorts at Wildflower Hall, Select Holiday Resorts, Gurgaon, Mahindra Holidays & Resorts.
Rajesh is presently heading the Human Resources at Lemon Tree Hotels. He has been instrumental in evolving and implementing strategic HR initiatives like leadership development, talent management, succession planning, employee engagement and change management at Lemon Tree Hotels. His keen business acumen with an understanding of people issues have proven successful for the organization in achieving integration of HR Programs with organizational goals and values.

Wayne W. Smith, Ph.D., is a Hospitality and Tourism Management Professor and Interim Director at the Toronto Metropolitan University (formerly Ryerson University) Ted Rogers School of Hospitality and Tourism Management. Dr. Smith is the Associate Editor of the Journal of Teaching in Travel &Tourism and a member of five other Editorial Boards, including the Journal of Travel Research, Tourism Recreation Research, Event Management, Cornell Hospitality Quarterly & The Consortium Journal of Hospitality and Tourism. He has won the Explore Charleston Golden Pineapple Award and the Journal of Travel Research Charles R. Goeldner Article of Excellence Award.

Wayne W. Smith, Ph.D

Dipra Jha, Ph.D

Dipra Jha is a scholarly associate professor in the Carson College of Business and Assistant Director of the School of Hospitality Business Management at Washington State University. He is recognized as an expert in luxury hospitality and tourism strategy, and he currently serves on the Board of Directors of State of Washington Tourism. A global scholar and an innovative educator, he is a recipient of multiple awards including the prestigious John Wiley & Sons Innovation in Teaching Award from the International Council on Hotel, Restaurant and Institutional Education (ICHRIE) and WSU President's Award for Leadership.

S. Mostafa Rasoolimanesh is an Associate Professor and Director of Centre for Research and Innovation in Tourism (CRIT), and Head of Research for the Faculty of Social Sciences and Leisure Management, in Taylor's University. He has published more than 120 articles in refereed journals. He is an editorial board member of more than 20 reputed tourism and hospitality journals, and serves as an Associate Editor for the Journal of Hospitality and Tourism Management, Journal of Hospitality and Tourism Technology and Journal of Hospitality and Tourism insights.

S. Mostafa Rasoolimanesh, Ph.D

Prof. Ram Awatar Sharma, Ph.D

Prof. R.A. Sharma has been founder Director-Hotel Management & Professor at School of studies in Travel & Tourism Management Jiwaji University, Gwalior (M.P) India. He has been pioneer of Hospitality & Tourism education in state of Madhya Pradesh. He is a prominent and a renowned face of Hospitality & Tourism in country. He is founder head of Prayatan Bhawan- state of art building with world class infrastructure for hospitality education till doctoral level in Jiwaji University, Gwalior (M.P) -a prominent state govt. university. He has 35 Years' experience in teaching & research.

Learning Enterprise Model

At the heart of the Centre of Excellence is a “Learning Enterprise Model” where the students use the COE’s state of the art learning infrastructure and its association with world class institutions and industry partners to their advantage there by providing them with an immersive learning experience which makes them the quintessential hospitality professional that the industry yearns for.

Our course curriculum is therefore dove-tailed into the Learning Enterprise Model, whereby students learn from the best while being a part of a live environment in a 4-star hotel, thereby exposing them to real processes, situations, scenarios and more importantly guests which ensures that the experience gained is real and genuine.

Courses Offered

Course Details - Hotel Operations & Management (900 Hours)

    • Front Office

    • Introduction to ‘Front Office’ function
    • Plan & Prepare for Front Office Operations
    • Undertake & Perform Front Office Activities
    • Attend to Guest Queries
    • Communicate with Customers & Colleagues
    • Follow Gender & Age Sensitive Service Practices
    • Maintain Health Hygiene & Safety at Workplace

    • Reservation

    • Assist Guest in Check-in Process
    • Perform Cashiering Activities
    • Handle Guest Complaints & Guide Front Office Staff
    • Maintain Customer Satisfaction

    • Housekeeping

    • Prepare Housekeeping Activities in the Assigned Area
    • Oversee Housekeeping Services and Maintain Material Inventory
    • Assist in Supervision of Housekeeping Activities
    • Communicate with Customer and Colleagues

    • Laundry Operations

    • Prepare for Laundry Operations
    • Perform Stain Removal and Washing Activities
    • Perform Dry-cleaning, Ironing and Other Laundry Services
    • Perform Delivery Activities of the Laundered Items
    • Basic Health and Safety Standards Related to Laundry

    • Concierge

    • Introduction to Concierge and Front Office Management
    • Monitor Concierge Budget
    • Perform Team Management for Concierge Department
    • Manage the Vendors
    • Manage Guest Service Activities

Benefits @ Centre Of Excellence

Initiative by Himachal Government


Assurance about intent and genuineness of the project, aimed at the welfare through employability of HP domicile holders, Indian and global citizens.

Learning Enterprise Model


Higher job readiness for job opportunities.

Operating Partner - Lemon Tree Hotels


    Higher job readiness for job opportunities:
  • Establishing industry connect Employer - Employee
  • Bringing in global standards and benchmarks

Operating Partner - MindLeaders Learning


    Higher job readiness and industry acceptability through :
  • Relevant course Curriculum
  • Right Mix of Theory, Practical and Real business Exposure
  • Robust and Objective Assessment and Certification Criteria
  • Teaching by seasoned Industry Experts

Red Fox Hotel Bhiwadi – First Year Campus

State of the Art Facilities at Waknaghat


Higher job readiness and industry acceptability by established Indian and International Hospitality Brands.

State of the Art Practice Labs

Industry Certification By Lemon Tree


    Higher job readiness and industry acceptability through :
  • Exposure real to gold standards followed in Hospitality Industry
  • Exposure to Real life job situations making the learning practical

Sector Skill Certification By THSC


Higher job readiness and industry acceptability by established Indian and International Hospitality Brands.

International Certification By American Hotel & Lodging Education Institute (AHLEI)


Higher job readiness and industry acceptability by established Indian and International Hospitality Brands. Higher job readiness for job opportunities outside India.

Industry Tie Ups


Higher Job readiness for job opportunities.

Industry Expert Connect Forums


Practical learning for higher job readiness and industry acceptability by established Indian and International Hospitality Brands.

Why Choose The Centre Of Excellence

Himachal Government introduces an Industry-Led Certification Course for the Hospitality Industry, reinforcing the State Government's commitment to creating jobs and helping close the gap between the capability quotient of prospective candidates and the expectations of the industry.

Content & Certification

The global hospitality industry turns to the American Hotel & Lodging Educational Institute (AHLEI) for the best in training and education for all segments of hospitality. For more than 65 years, AHLEI has worked to provide hospitality organizations and schools with quality resources to train, educate, and certify hospitality professionals. The companya's extensive product line includes DVDs, textbooks (print and digital), skills guides and online courses thereby extending the reach of AHLEI's hospitality training expertise throughout the world.

AHLEI serves various educational institutes spanning across 100 countries from its headquarters in Orlando, Florida, with additional offices in Lansing, Michigan, India and China.

THSC is a Not-for-Profit organization, promoted by the Confederation of Indian Industry (Cll) with inclusive representation of the Government, Industry, Industry Associations and Training Institutes across India, to tackle the skilling of large manpower in order to fulfill the industry requirements, thereby playing a crucial role in bridging this ever-growing gap.

THSC has a mandate to create a robust and sustainable eco-system for skill development in the industry, catering to all the sub sectors of the industry, namely, Hotels, Tour Operators, Food Service Restaurants, Facilities Management and Cruise Liners.

Food Industry Capacity & Skill Initiative (FICSI) is a not-for-profit industry led organization promoted by the National Skill Development Corporation (NSDC) and the Federation Indian Chambers of Commerce & Industry (FICCI). It is registered as a Society under the Indian Societies Registration Act, 1860. FICSI offers skilling programs leading to certification, placement, capacity building and entrepreneurship focusing on the Food Processing Industry. FICSI has created a vibrant ecosystem that includes standards, model curriculum and learning resources, a network of affiliated training centres and Vocational Colleges, supported by industry experts master trainers and assessors for providing industry relevant skills. The National Council for Vocational Education & Training (a regulatory body under the Union Ministry of Skill Development and Entrepreneurship) has recognised FICSI as an awarding body.

Beauty & Wellness Sector Skill Council (B&WSSC) a recognized Awarding Body of National Council for Vocational Education & Training (NCVET), promoted by CII, with financial support from the National Skill Development Corporation (NSDC), under the aegis of Ministry of Skill Development and Entrepreneurship (MSDE).

Internship & Placements

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Content Architecture

The goal is to provide students with a sustainable learning implementation roadmap which shall cater to the demands of the hospitality industry. Our unique pedagogy will ensure that our curriculum is real and contextual something which is a dire industry need. The endeavour therefore is to create a world class aspirational executive skilling institute for hospitality professionals, through a galaxy of learning and industry partnerships right at your doorstep – a global education at an Indian price.

  • Learning Road Map

    Establishing a learning roadmap with robust content partnership

  • Assessment

    Asses how well learners apply their learning

  • Practical Training

    Integrated with classroom training and expert supervision

  • Industry Environment

    Sevicing real customers and producing real products

Admission Process

Selection Process

The selection of students, will be as per their rank in the merit list which will be based on the following:

Freshers

Freshers [Weightage]

Marks in Graduation or Diploma (minimum 50%) – EPP

20%

Marks in entrance exams (Hospitality related, numerical ability, reasoning)

50%

Psychometric test

10%

Result of e-interview of candidates

20%

Experienced or
Working / Selft - Employed

[Weightage]

Marks in Graduation or Diploma (Minimum 50%) – EPP

10%

Marks in entrance exams (Hospitality related, numerical ability, reasoning)

40%

Psychometric test

10%

Result of e-interview of candidates

20%

Experience certificate

10%

In Case of Self - Employed (Self Declaration, Company Registration Certificate)

20%

**EPP - Entry point perameter

**After the selection, the student will be commnunicated through an e-mail. Admission will only be confirmed subject to payment of complete fee.

List of Documents

Students to submit the following list of Documents

  • Screenshot with Transaction No./Proof of the Fee Deposited
  • Aadhar Card
  • Passport (in case of foreign students)
  • 4 Passport Size Colour Photographs
  • Bonafide/Domicile Certificate (Mandatory Document for Students from Himachal Pradesh)
  • Nationality Certificate (in case of foreign students)
  • 10th Marksheet and or Certificate
  • 12th Marksheet and or Certificate
  • In case of a Graduate (Min. 3 Years completed)
    • Graduation Marks Sheet Final Year
    • Graduation Passing Certificate/Degree
  • In case of Diploma Holder
    • 1 Year Diploma in Tourism/Hospitality
    • Min. 1 Year of Experience Certificate from the Employer (Mandatory Document)
      • Min. Age at which employment undertaken - Not less than 18 years

Note:

  • All copies to be signed and attested by self or gazetted officer
  • 10th & 12th Marksheet & Certificate - Original To be Submitted with Centre Of Excellence, the same will be released at the end of the course
  • All the above documents should be colour scanned in the PDF format & to be emailed to ([email protected])
  • For any documents related queries contact us on +91-9899937378 Or +91-9899911733

Eligibility Criteria

  • Students having 1 year or more diploma with 1-2 years of minimum work experience in allied domains or self-employed
    • Or
  • Graduate with NSFQ level 3-4 with 2 years of experience or self-employed in related domains
    • Or
  • Bachelor's degree in any field with minimum 1 year of experience in related domain like working in hotels, resturants, food and beverage, tourism industry
    • &
  • Bachelor's degree in the relevant field of study

Admission Procedure

Admission Process

Following are the rules and regulations pertaining to the admission to the COE

  • If a student admitted to the Institute is found to have given any false information or suppressed some material information, his/her admission will be cancelled, and fees will not be refunded to such candidates
  • Cost of Registration Fee once paid is non-refundable
    • The Fees once Deposited will be Non-Refundable
  • The Institute does not take responsibility for delay in transit involved in receipt and delivery of any communication between the Institute and the applicant
  • All disputes are subject to the legal jurisdiction of New Delhi, (India)
  • Those who are given provisional admission due to non-declaration of their graduation result are required to submit the marks sheet up to 31st August 2021
  • A student must follow all the rules and regulations, framed from time to time by the COE. Breach of any of these may render him/her liable for penalty under the rules and/or expulsion from the Institute
  • Programs offered by COE is compulsorily residential. Staying in the hostel is mandatory and will not be changed under any circumstances

Fee Structure

The selection of students will be as per their rank
In the merit list which will be based on the following:

Registration Now

Apply Now and Get Special Opportunities !

Note:- One Time Fee Rs 500/-(Non-Refundable)

  • Fresher
  • Minimum One Year Experience
Self- Employed

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